The information and forms in this section are for domestic householders
In households where there are confirmed or suspected cases of COVID-19 only personal waste (such as used tissues) and disposable cleaning cloths need to be double bagged. The first tied bag should be placed into another bag, tied securely and kept separate from other waste for at least 72 hours (3 days) before being put in the outside bin for collection. All other household waste and recycling can be disposed of as normal.
This is to minimise the risk of any infected waste coming into contact with our collection crew or being exposed to the atmosphere during the collection process.
The information and forms in this section are for domestic householders
Find out when your bins are emptied
See if there are any delays to your bin collections.
Find out the answer to some frequently asked questions about collections in bad winter weather
Use this form to tell us if we have missed your bin collection
Help putting your bins out
Information on how to order a bin
Answers to questions about the introduction of charges for bin deliveries
Guidance on the size and capacity of bins
Order an additional brown bin if you regularly have more compostable material than will fit in a single bin
Use this form to order replacement bags for textile recycling, a recycling box (if you don't use bins) or a kitchen food waste caddy
Collection of furniture and electrical items
How to buy a home compost bin
Information about the tip
Healthcare (clinical) waste and emptying of pail closets
Use this form to ask us a question about your bin collections
