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Request a bin

The information and forms on this page are for domestic householders only

You might want to request a new or replacement bin for a number of reasons. This page will tell you how to do this online. 

Never had a bin

If you've moved into a property without bins, you will need to order and pay for a set of bins at a cost of £30 each. The only exception to this is for new build properties.

Larger or smaller bins

Smaller (140 litre) bins are available in all colours for single occupiers, couples or small families.

Larger blue lidded (240 litre) bins are available if you:

  • have five or more people living permanently at your address
  • have two or more babies using disposable nappies
  • have a medical condition which produces additional rubbish

If you apply for a larger rubbish bin on medical grounds you will have to provide proof of your medical condition e.g. a doctor or hospital letter with an explanation of your condition including a description of the additional waste produced. 

Smaller (140 litre) bins for recycling or composting are available for single occupiers or small families. We have limited stock of the smaller size and some of the bins are second hand.

Please make sure you order the correct container as we are unable to offer a refund once the bin is delivered.

There is a £30 charge for a new bin to be delivered to you. You can order and pay for the bin using the form below.

 If you are swapping your bin for a smaller or larger one please leave the old one accessible so we can remove it when we deliver the new one.

Damaged or stolen bins

There is a £30 charge to replace a damaged or missing bin. If your bin is missing please have a good look around, it may have been put back in a slightly different place or taken in by someone else by mistake.  Ask your neighbours if they have seen it.

If your bin falls into the back of the collection vehicle we will leave you a note and replace the bin free of charge.

Additional bins

You can buy an additional brown bin if you regularly have more compostable material than will fit in your brown bin.

You can buy an additional bin if you regularly have more compostable material than will fit in a single brown bin. There is a one off £70 charge to cover the cost of delivery and subsequent fortnightly collections.

If you sometimes have extra garden plant waste, e.g. after cutting a hedge, you can purchase paper sacks to put out extra material for collection. The sacks are 66p each and can be bought from our offices

  • Moorlands House, Stockwell Street, Leek ST13 6HQ
  • 15a-17 High Street, Cheadle ST10 1AA
  • Town Hall, High Street, Biddulph ST8 6AR

There is no charge for the delivery of bags for paper and textile recycling, recycling boxes and kitchen caddies.

Contact us if you have not received your bin within 10 working days of placing your order.