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Contact Us

Use our website to report, apply and pay for council services 24/7. 

Visit our homepage for access to all our services or contact them direct using the buttons below.

If you need a little extra help to complete a task you can call our phone lines during the following times (excluding bank holidays and Christmas):

Mon - 9.00am - 5.00pm
Tues - 9.00am - 3.00pm
Wed - 9.00am - 3.00pm
Thurs - 9.00am - 3.00pm
Fri - 9.00am - 5.00pm

Tel 0345 605 3010

You can also call our payment line on 0300 456 2763 to make a payment 24/7.

Our receptions are open during the following times (excluding bank holidays and Christmas):

Moorlands House, Stockwell Street, Leek, ST13 6HQ: Monday to Friday 9.30am - 1.30pm
Cheadle, 15a-17 High Street, ST10 1AA: Monday only 9.30am - 12.30pm, 1.00pm - 4.00pm
Biddulph Town Hall, High Street, ST8 6AR: 9.00am-1.00pm each day, and 2.00pm-4.00pm Monday and Tuesday. This is managed by Biddulph Town Council.

To keep up to date with the latest information from the council follow us on Facebook and Twitter.

The safety of our staff is of vital importance to the Council and we are committed to providing safe environments in which they can work and help the local community. We expect our staff to treat customers with tolerance and respect and in return expect our customers to treat Council staff in the same way.

If you are abusive, aggressive or intimidating to our staff, whether on the telephone, face-to-face at one of our receptions or on social media we may take action against you.

We will send you a letter explaining why your behaviour was unacceptable. Depending on the severity of the incident, we may also choose to take further steps. This can include:

  • Asking you not to attend our offices
  • Asking that you only contact a named person or specific email address
  • Limiting contact with you to email only
  • Only visiting your home  in pairs
  • Terminating the conversation or asking you to leave

In very serious circumstances, or if you continue to behave in an inappropriate way, we will consider taking further action such as issuing a Community Protection Warning

As members of the Institute of Customer Services we are supporting the Service with Respect initiative encouraging a safe environment for everyone, see link for further details

Our postal address is Moorlands House, Stockwell Street, Leek, Staffordshire, ST13 6HQ