Tenant Engagement Officer

Tenant Engagement Officer

Permanent Contract

37 hours a week

£32,597- £35,412 per annum

Plus essential car user allowance

Work location Buxton but will be expected to travel

The White Paper for Social Housing places a strong emphasis on engaging with tenants and residents to deliver services that meet local need.

We are looking for a positive and enthusiastic individual to lead on reviewing and embedding a new Tenant Engagement Strategy to ensure tenants voices are heard and their views are at the heart of decision making. to

Reporting directly to the Head of Housing, your objectives will be:-

• To develop and embed our Tenant Engagement Strategy, implementing a range of methods for engagement and influence that are multi-channel, accessible and effective in reaching a wide tenant-base with varying levels of digital skills and contact preferences.
• Develop and Deliver Engagement Activities:
  Plan and implement a range of engagement initiatives, including surveys, focus groups, and community events, to gather tenant feedback and promote involvement.
• To lead on the recruitment of tenants to the Tenant Engagement Group to support the delivery of the Tenant Engagement Strategy.
• Facilitate Tenant Engagement Group Meetings:
  Organise, lead, and support regular meetings with the Tenant Engagement Group, ensuring inclusive participation and follow-through on agreed actions.
• To ensure the Councils' regulatory obligations under the White Paper for Social Housing are met and to ensure compliance with current and future legislative changes.
• To be a Champion for Tenant Engagement across all service areas.

A knowledge of housing related issues is essential for this role. To succeed in this role you will need an outgoing personality, ability to work on your own initiative and to positively engage with tenants and stakeholders.

The post is subject to Agile working.

For an informal discussion about this position please contact Maggie Nelson at maggie.nelson@highpeak.gov.uk

Job Description (PDF, 105 KB)

Personal Specification (PDF, 149 KB)

The closing date: Midday Friday 21^st November 2025

Interviews to be held: 5^th December 2025