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Homeless or at risk of becoming homeless

We can provide you with advice on housing options and things that can be done to prevent you losing your home or assist you in finding alternative accommodation.  You may be able to move in a planned way without actually becoming homeless.

We are required to offer advice and assistance to you if you are homeless or at risk of homelessness. However, we do not have a duty to provide accommodation to everyone who is homeless. This will depend on your circumstances.

If you are worried about becoming homeless, please contact our homeless team to discuss your situation.

If you are homeless due to an emergency situation outside of office hours or at the weekend, please telephone P3 on 0808 1692 333 or Email:

The legislation around homelessness has changed with the introduction of the Homelessness Reduction Act 2017. This places more emphasis on the assistance each council in England can offer customers who may experience homelessness.

We will need to decide if you are:

If this is the case, then we will work with you to;

  • assess your homelessness circumstances, housing and support needs
  • develop a personal housing plan, which clearly sets out the actions that you and the council should take, in order to keep or find other accommodation
  • prevent you from becoming homeless
  • relieve a homeless situation, if you actually become homeless and have alocal connection to Staffordshire Moorlands

At the end of the relief stage, if homelessness has not been resolved, we will need to decide if you are;

We will continue to provide temporary accommodation where applicable. For instance in severe weather conditions or while we are making further inquiries into your homelessness application and have reason to believe that you may be eligible, homeless and in priority need.

Please Note: Everyone will be given help and advice even if we don't have to re-house them.

Rough Sleeping

If you see a rough sleeper or are rough sleeping, please report details to P3 using this link or Tel: 0808 1968 199. P3 provide rough sleeper outreach services across Staffordshire Moorlands.

Particular homelessness situations

Duty to Refer

From 1st October 2018 specified public bodies are required to notify a housing authority of service users they consider may be homeless or threatened with homelessness within 56 days (i.e. it is likely they will become homeless within 56 days).