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Pass-portal to excellent Council services

A new personal account promises to be the passport to improved Council services for Moorlands residents and businesses.

And to encourage people to sign up, Staffordshire Moorlands District Council is offering everyone who creates an account the chance to win a tablet!

The new customer portal - My Account - is the next step in the ican campaign designed to make contacting the Council easier than ever and empower people to do more of their business online.

Councillor Tony Hall, Cabinet Member for Customer Services, said: "We want to ensure our residents and businesses have a good experience every time they contact the Council so we're working hard to make sure our services are responsive and that people can contact us when and how they want.

"That means making more and more services available digitally and enabling our customers to easily view and track progress with their enquiries and transactions.

"The latest development is our customer portal - a simple way for individuals to see all their contacts with the Council in a single place. Signing up for an account will also mean you get an improved service as our customer services team will also be able to access the same record."

At the moment, customers with an account can track and view personalised information about council tax and benefits applicants can track the process from start to finish. More transactions will be added over the coming months.

Everyone who creates an account, including people who are already registered, will be entered into a free prize draw for the chance to win a tablet - making it even easier for them to access Council services at their convenience.

It's easy to create an account.

The portal follows other improvements including the introduction late last year of a new website designed to make it easier for people to find information and access an increased range of council services digitally - and on smart phones and tablets as well as computers.

IT equipment has been installed at Moorlands House in Leek for use by members of the public.

The Council recognises that not everyone is comfortable accessing services online and will continue to support vulnerable people and those who don't have web access to ensure they can access the services they need.