Waste collection changes FAQs

If your collection day, or which bin to put out on which day is changing, YOU WILL be notified direct by letter.

If you haven't receive a letter, it maybe you are not affected by the changes.

Our online calendar will be updated soon to show the collection changes.

Why are you changing the collections?

This change is part of a wider effort to improve collection route efficiency, reduce environmental impact, and save costs — while continuing to provide a high-quality service. Approximately 4,000 properties are affected in the Staffordshire Moorlands area.

Can I opt out of the changes?

No. These changes are essential to improve efficiency, reduce carbon emissions, and ensure long-term sustainability.

I receive assisted collections — will that continue?

Yes. Assisted collections will automatically transfer to your new collection day. No action is needed.

Do I still put the same things in my bins?

Yes. The only changes being made are to collections — what you put in each bin is staying the same.

How do I find out what my new collections are?

All residents affected by the collection changes will receive a letter detailing their new collections.

If you did not receive a letter, it maybe you are not affected by the changes.

When was the letter sent? I've not received anything yet.

Letters were hand delivered to affected properties between 1 and 12 September.

I've not received a letter about collection changes — what should I do?

If you have not received a letter, you may not be affected by the changes.

My collection day has changed — has which bin to put out on each week changed too?

In some areas, yes. Check your letter or use the online tool to confirm.

If you're affected, you may present extra recycling in an open bag on your next scheduled collection.

My bin is usually collected after 10am — could the time change?

Yes. The routes have been redesigned, so crews may arrive earlier or later than usual.

Please present your bins by 6:00am on your collection day or the evening before

Will my collection point change?

No. Continue to present your bin at your usual location by 6:00am.

Can't find an answer to your question?