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Your rights and information requests

We will use your data to:

  • provide council services and anything we must do by law.
  • carry out our regulatory, licensing and enforcement roles which we have to do by law.
  • make payments, grants and benefits and spot fraud.
  • listen to your ideas about council services.
  • tell you about council services.

The Council must not keep your data for longer than is required for the purpose for which it was collected. The length of time that we will keep your data will vary according to the reason it was collected.

Most information will be kept for up to 3 years. However, certain financial, tenancy or regulatory information will be kept longer and typically for up to 7 years.

GDPR provides individuals with a number of rights which are listed on our Privacy Notice page.

More information about the rights of individuals can be found on the Information Commissioner's website.

Requests for information or complaints

If you wish to ask us about data protection, want to ask for a copy of your data, or you have a complaint about how we have used or looked after your data, you can contact our Data Protection Officer by making a subject access request.

You can also ask us to:

  • correct your data if you think it is wrong;
  • stop using your data if you think we no longer should be using it
  • stop using your data if you think it is wrong, until it's put right
  • ask that no automated processing ('Computer says no!') takes place with your data
  • ask for any automated portable electronic data file we hold on you to be sent to another organisation; or
  • consider any complaint you have about how we have used your data

If you are ever unhappy with how the council has answered your complaint, you can then contact the Information Commissioner's Office, at:

The Office of the Information Commissioner
Wycliffe House
Water Lane