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Bin collection updates

Most of our collection crews are working as a driver + 1 to meet social distancing principles and there are extra vehicles on rounds to help. This means your bin may be emptied at a different time than normal.

Please make sure your bin is out by 7am on collection day (or the night before).  We are unable to return to empty any bins not out when we visit your street.

All waste and recycling collections are operating as normal.
Please continue to put your bins out on your normal collection day. If and when services are affected by the Coronavirus we will update you via this page.

Tuesday 24th November

All collections completed today as planned except for 9 properties between Longnor and Sheen.  Due to road closures the grey recycling and the brown organic collections were not completed.  We will retry tomorrow

Monday 23rd November

Due to unforeseen circumstances Dingle Lane Rushton Spencer has not been completed. Also Parker Street, Osbourne Street, Fountain Street and Portland Street - Leek have not been completed. We will return tomorrow.  COLLECTED

Friday 20th November

All collections completed today as planned

 


Missed Bins

If there is no information on this page as to why your bin may have been missed please complete our online form to let us know. Missed bins must be reported after 4pm as the crews may still be out working and within 2 working days of your scheduled collection day. If you have already reported your bin as missed please allow five working days for the crew to return.

We will not return to empty your bin if

  • it is not out for collection when visit your street
  • you put the wrong bin out for collection
  • it contains incorrect materials and has been stickered by our crew
  • it is too heavy to move
  • you report it missed more than 2 working days after collection was due
  • the contents of your bin are frozen and won't come out when we tip the bin


Additional material for recycling
If you have additional recycling please leave it next to your grey bin in a cardboard box or untied carrier bags so we can clearly see the material is recycling.  Black sacks or tied bags will not be taken.

Frozen bins
If the lid of your bin is frozen shut or the contents of your bin are frozen inside and don't tip out we will not come back to try again. There is no need to contact us. Please take your bin in and present it again on your next scheduled collection day.