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Bin collection updates

Our collection crews are working hard to continue collecting your waste during these difficult times and are socially distancing wherever possible. This means your bin may be emptied at a different time than normal.

Please make sure your bin is out by 7am on collection day (or the night before).  We are unable to return to empty any bins not out when we visit your street.

Monday17th April

All collections completed today as planned

All outstanding collections have not been completed.

 

Friday 16th April

All collections completed today as planned except for Cheadle Road in Kingsley.  Due to parked cars the blue lidded refuse bins have not been collected.  We will return next week.  COLLECTED

Duke Street in Leek is still outstanding.  We will continue to monitor the situation and return as soon as possible.  COLLECTED

 

 


Missed Bins

If there is no information on this page as to why your bin may have been missed please complete our online form to let us know. Missed bins must be reported after 4pm as the crews may still be out working and within 2 working days of your scheduled collection day. If you have already reported your bin as missed please allow five working days for the crew to return.

We will not return to empty your bin if

  • it is not out for collection when visit your street
  • you put the wrong bin out for collection
  • it contains incorrect materials and has been stickered by our crew
  • it is too heavy to move
  • you report it missed more than 2 working days after collection was due
  • the contents of your bin are frozen and won't come out when we tip the bin

Additional material for recycling
If you have additional recycling please leave it next to your grey bin in a cardboard box or untied carrier bags so we can clearly see the material is recycling.  Black sacks or tied bags will not be taken.

Frozen bins
If the lid of your bin is frozen shut or the contents of your bin are frozen inside and don't tip out we will not come back to try again. There is no need to contact us. Please take your bin in and present it again on your next scheduled collection day.