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Tenant Engagement Officer

Tenant Engagement Officer

Fixed Term - 12 months

18.5 hours a week

£28,266 - £32,789 per annumpro rata plus essential car user allowance

The White Paper for Social Housing places a strong emphasis on engaging with tenants and residents to deliver services that meet local need

We are looking for a positive and enthusiastic individual to lead on reviewing and embedding a new Tenant Engagement Strategy to ensure tenants are at the heart of decision making and make a real difference to our customers.

Reporting directly to the Head of Housing, your objectives will be :-

  • To develop and embed our Tenant Engagement Strategy, implementing a range of methods for engagement and influence that are multi-channel, accessible and effective in reaching a wide tenant-base with varying levels of digital skills and contact preferences.
  • To lead on the recruitment of tenants to support the delivery of the Tenant Engagement Strategy.
  • To work proactively with established community groups to drive forward Tenant Engagement.
  • To ensure the Councils' regulatory obligations under the White Paper for Social Housing are met and to ensure compliance with current and future legislative changes.
  • To be a Champion for Tenant Engagement across all service areas.

Whilst an understating of housing related issues would be an advantage, this is not essential - to succeed in this role you will need  an outgoing personality, ability to work on your own initiative and to positively engage with tenants and stakeholders

The post is subject to Agile working.

For an informal discussion about this position please contact Helen Core on 0345 129 7777 ext 6511.

The closing date for applications is Friday 15th July 2022

Job Description [131KB]

Personal Specification [75KB]