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Customer Service Advisor

Customer Services Advisor

Salary: AR4 - £20,043 per annum

Hours: 37 hours per week (Part Time hours will be considered)

Contract- Permanent

Location: Leek & Buxton (will be expected to travel across the Alliance locations)

 

An exciting opportunity to come and work for the Customer Services Team within the Alliance of High Peak Borough Council and Staffordshire Moorlands District Council,

As a Customer Service Advisor you will be the first point of contact for customers across the High Peak and Staffordshire Moorlands by dealing with a wide range of customer enquires for all Council services via a variety of access channels (contact centre, face to face, email and correspondence).

The successful candidate will have experience of delivering high quality customer service to internal and external customers with excellent communication skills and good IT experience of Microsoft packages.

A basic DBS clearance is required for this role 

You will also require a flexible approach to work, be able to work customer service opening hours of 9.00 am to 5.00 pm Monday to Friday and work flexible across the Alliance locations of High Peak and Staffordshire Moorlands.

For an informal discussion regarding this job please contact: Karen Lomas (Head of Customer Services) - karen.lomas@highpeak.gov.uk